Contact Us

Editorial corrections

Casushi is reviewed and updated on a rolling basis, and the editorial team treats accuracy as an ongoing job rather than a one-off task. When a promotion changes, a game is removed from the lobby or a payment method stops being offered, the review is amended to match. Readers who spot something that looks wrong, outdated or simply unclear are encouraged to report it through this page. Each report is checked against the operator's own published terms and the live casino site before any change is made, and corrections are applied without undue delay once verified.

Questions the team can answer

The editorial team can respond to anything about the review itself: how a bonus was assessed, why a particular game is listed in a certain category, what the wagering conditions mean in practice or how a rating was reached. Queries about the site's responsible-gambling guidance, the self-exclusion tools mentioned in the review and the general player protections Casushi advertises also belong here. The team will clarify what the operator states publicly and will flag where the terms are open to interpretation.

Account and payment enquiries

Problems with a login, a deposit that has not landed, a withdrawal that is pending or a verification document that keeps getting rejected cannot be resolved by this website. The editorial team has no access to player accounts, no ability to view transaction history and no way to influence the operator's decisions. Those matters sit entirely with Casushi's own customer support, which holds the records and the authority to act. Contacting the operator directly through its official support channels is the only route that can produce a result, and the team will always point a reader back to that process rather than attempt to intervene.

What stays with the operator

Disputes over bonus eligibility, free spins that did not credit, cashout limits, wagering progress or the interpretation of a specific term in the bonus policy are all matters for Casushi's support desk. The same applies to account closures, self-exclusion requests and any issue touching on identity verification or payment processing. The editorial team can explain what the published terms say, but it cannot negotiate on a player's behalf, extend deadlines or reverse a decision. Keeping those boundaries clear means every enquiry gets routed to the place where it can actually be acted on, and the review itself stays independent.